Customer Service

How to order

Order online

Order online with confidence. Once your order is placed we will send you a confirmation email, sales receipt and details regarding delivery. We don't like charging for delivery but we have to set some limits therefore orders over 30.00 pounds are free of delivery costs, any orders below 30.00 pounds are charged at 4.95 pounds. Wach out for our special offers and Free Delivery deals. You can always visit our store at the Leeds Corn Exchange, Call Lane, Leeds LS1 7BR.
Your information will be kept securely and subject to our privacy policy.


By Telephone

Please call 0113 234 1107 (10.00am to 5pm) 

By Email

Please use the contact us page making sure you give us some essential details such as your full name, email address, contact telephone number, our product number and item details. Once we receive your details we will call you to confirm availability of your item(s), process payment and arrange delivery.

By Mail

Please send us your requested item(s), product number and full contact details
To: Yellow Sunrise
The Corn Exchange
Unit C5 a/b
Call Lane
Leeds LS1 7BR
West Yorkshire

Once we receive your details we will call you to confirm availability of your item(s), process payment and arrange delivery.

Payment methods & Timings


We accept Visa, MasterCard, Maestro, Switch, Delta and Solo through our secure online payment facility on this website. Alternatively, you can speak to us in person and place your order by phone on Tel 0113 234 1107 (10.00am - 5pm Monday to Saturday and 11.00am - 4.00pm Sunday )

Delivery

The great thing about shopping at Yellow Sunrise is that most products are available from our warehouse for delivery in a couple of days. With non available goods or any exception due to the nature of the goods, delivery could take longer in which instances we will contact you with more accurate timescales. If you need an item for a specific deadline please lets us know and we will try and meet your requirements. We only deliver to addresses within mainland UK.

Highlands and Islands of UK: Depending upon the products you order, there may be a surcharge for delivery. Should this apply, we will contact you on receipt of your order to confirm the details.

Delivery Charges

At Yellow Sunrise we believe that value for money is very important and price our products accordingly. We do not build a ‘Delivery Allowance' into the price that we offer to you. Hence we make an additional charge as a contribution towards the cost of delivery. We offer delivery to any mainland UK address under the following tariff Orders below £100 –  £ 4.95  Orders above £100– free of charge. 
Smaller furniture items, textiles and accessories will be delivered either by our courier or Royal Mail (standard post), depending on the size and weight of the items.
Signature is needed on delivery. If you know you will not be available to receive your order, please feel free to nominate a different delivery address or details of a neighbour who will be happy to accept the delivery on your behalf. Please note that once the goods have been dispatched from our warehouse, we can only re-route courier deliveries to an alternative delivery address upon receipt of a £7.95 charge.
Standard Service:
Under our standard delivery service, large furniture items are delivered by pallet to ensure they arrive in perfect condition. This is not a two-man delivery service and for health & safety reasons, the driver:

  • can only move the pallet using the pump truck
  • cannot assist you in removing your furniture from the pallet
  • cannot assist you in manoeuvring the furniture into your home
  • will not able to remove the packaging from your property

In the event you are unable to take the goods into your home yourself, please contact us so we can arrange for a two man service. This will incur a nominal charge.


Important - Are you Sure You Have Measured Correctly?

Particularly when ordering larger items (armoires etc.) it's very important that you carefully measure both the ultimate location of the item and ALSO whether you can get it to the location. Do you have tight corners on your staircase or narrow doorways? If you are in any doubt at this time, please be sure to check again and let us know if there is a problem. If we arrive to deliver your goods and find that we have access problems, we will give you a refund but we will deduct a £50 collection charge to take your order back. For furniture we'll give you a full refund if you change your mind before delivery. But if you've already received delivery of your items, we will deduct a £50 collection charge to come and collect them. Refunds will only be processed once the items have been collected. All returns must be made within 14 days. Your statutory rights are unaffected. Please remember it is your responsibility to ensure that the furniture will physically fit in your home  we urge you to check the dimensions of access ways when ordering larger items of furniture.

Return

We want you to share our passion for the products you've chosen. So if for any reason you are unhappy with them, please contact us within seven days of receiving your purchases, and provided they are returned in their original condition and packaging we will give you a full refund excluding the delivery charge  please see details below.

For furniture we'll give you a full refund if you change your mind before delivery. But if you've already received delivery of your items, we will deduct a £60 collection charge to come and collect them. Refunds will only be processed once the items have been collected. All returns must be made within 14 days. Your statutory rights are unaffected. Please notify us within 48 hours of delivery if your order is damaged or there are any discrepancies. You can contact us by email or telephone 0113 234 1107.

How to return an Item:

Simply contact us by email or telephone 0113 2341107 to advise us of the return. You can also do this online through the website.

The return address is: Customer Returns, Yellow Sunrise, The Corn Exchange, Unit C5 A/B, 42 Call Lane, Leeds LS1 7BR

Delivery costs are non refundable We regret that postage & packaging are direct costs and cannot be refunded in all circumstances. If the return is required as a result of our error, we will be happily refund both the outbound & the return postage charges. In all other circumstances, the cost of return postage and the original postage charge are both non-refundable. For furniture we'll give you a full refund if you change your mind before delivery. But if you've already received delivery of your items, we will deduct a £60 collection charge to come and collect them. Refunds will only be processed once the items have been collected. All returns must be made within 14 days. Your statutory rights are unaffected.

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